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Who We Are
Here at GoldenLeap, we provide one of the safest online trading platforms to our clients and partners. We believe in developing a sustainable workforce through our years-long experience, in-depth knowledge of the financial market, and the association of our trusted partners.
Our commitment lies in safeguarding your privacy and ensuring the protection of any personal information we obtain from you.
What is the Purpose of this Policy?
This policy aims to outline the personal information we gather and elucidate how both we and our affiliated companies might employ it. Our affiliates may consist of our subsidiaries, or we may collectively operate as subsidiaries under a unified incorporated entity.
We exercise control over any personal information you furnish to us, empowering us to determine the purposes for its utilization and the manner in which we process such information.
How Do We Obtain and Store Your Personal Information?
We actively acquire and process your personal information through diverse channels like applications, emails, letters, telephone calls, text messages, cookies, and various communications. Notably, when you engage with our Service, including the utilization of educational tools, demo accounts, and trading simulators, we gain access to pertinent personal details about you.
Furthermore, it is important to highlight that we retain the prerogative to monitor or record your phone conversations and meticulously oversee, as well as archive, your communications with us via emails and electronic platforms.
In upholding the paramount importance of data security, we rigorously adhere to robust procedures to store and disclose your personal information, thereby ensuring stringent safeguards against unauthorized access.
What Types of Personal Information Do We Collect and Process?
We may engage in the processing of various categories of personal information to enhance our service provision. These encompass:
- Name
- Email address
- Phone number
- Trading knowledge and experience
- User name and password
- Information pertaining to your trading account, encompassing account history, activity, and orders
- IP address
- Transaction Report Instructions
- Operating System details
- Information about your use of our services, products, and features, including data acquired during the utilization of educational tools, demo accounts, and trading simulators
- Bank account number
- Sort code
- Passport number
We emphasize our commitment to ensuring the security and confidentiality of this information while aiming to enhance your overall experience with our services.
How Do We Check Your Identity?
In adherence to anti-money laundering regulations, it is imperative for us to authenticate the identities and addresses of our customers and specific third parties. Upon the initiation of your account, we may request your original documents to confirm your identity. Furthermore, we reserve the right to verify your identity through collaboration with a credit reference institution. It's important to note that lenders are incapable of viewing or utilizing our search option to assess your loan eligibility. All our searches are meticulously conducted with robust security measures in place, ensuring that the personal information received remains entirely confidential and impervious to unauthorized access.
How Do We Use Your Personal Information?
Beyond identity verification, we may leverage your personal information for the following purposes:
- Application Consideration: Evaluating any applications submitted by you.
- Risk Assessment: Assessing risk factors associated with your engagement with us.
- Legal and Regulatory Compliance: Fulfilling our obligations in accordance with legal and regulatory requirements.
- Contractual Obligations: Fulfilling obligations under any contracts established between you and us.
- Relationship Management: Overseeing and addressing queries or issues to effectively manage our relationship with you.
- Account Setup and Management: Facilitating the establishment and ongoing management of your account.
- Needs Assessment: Reviewing and understanding your specific needs.
- Service Provision: Delivering the information, products, and services requested by you.
- Instruction Verification: Validating the instructions provided by you.
- Complaint Investigation: Investigating any complaints raised by you.
- Dispute Resolution: Providing evidence in any ongoing or anticipated disputes between you and us.
- Debt Recovery: Pursuing the recovery of outstanding dues.
- Employee Training: Providing training to our employees.
- Customer Service and Product Enhancement: Improving our customer service and refining our products.
- Product Development and Analysis: Developing and analyzing products for continuous improvement.
- Fraud Prevention: Detecting or preventing fraud and other criminal activities.
When May We Share Your Personal Information?
We may disclose your personal information to various entities, including:
- Application Consideration
- Financial Regulatory or Tax Authorities
- Crime Prevention Agencies
- Subsidiaries
- Service Providers and Consultants
- Introducing Brokers (IB) and Commercial Partners
- Professional Advisors
- Auditors
- Agents, including Credit Reference Institutions
- Legal and Regulatory Compliance
- Trade Knowledge Base
- Other Necessary Parties
In all instances, we mandate that external organizations, excluding our subsidiaries, receiving your personal information adhere to strict confidentiality standards, respecting your right to privacy and aligning with data protection principles, in accordance with the commitment outlined in this policy.
What is the Legal Basis for Our Processing of Personal Information?
The legal foundation for processing your personal information is contingent upon the purpose for which we process it.
- Contractual Basis
- Legal and Regulatory Obligations
- Legitimate Interests
We are committed to assisting you in understanding the specific legal basis applicable to the processing of your personal information, ensuring that all processes are legitimate, lawful, and transparent.
How Can You Exercise Your Rights?
As a data subject, you have several rights concerning your personal information. Should you wish to exercise any of these rights or seek further clarification, please do not hesitate to contact us.
When May We Share Your Personal Information?
We may disclose your personal information to various entities, including:
- Application Consideration: Evaluating any applications submitted by you.
- Financial Regulatory or Tax Authorities: Sharing with relevant financial regulatory or tax authorities as required.
- Crime Prevention Agencies: Disclosing to certain third parties, such as the police, whom we reasonably believe are necessary for the prevention of crime.
- Subsidiaries: Sharing information with our subsidiaries.
- Service Providers and Consultants: Engaging third-party service providers and consultants for administrative, financial, research, or related services in connection with the services we offer.
- Introducing Brokers (IB) and Commercial Partners: Sharing with our Introducing Brokers (IB) and other commercial partners.
- Professional Advisors: Providing information to our professional advisors.
- Auditors: Sharing with auditors for financial and regulatory audit purposes.
- Agents, including Credit Reference Institutions: Authorizing agents, including credit reference institutions, to conduct credit and identity checks, money laundering checks, regulatory compliance reporting, and fraud prevention checks on our behalf.
- Legal and Regulatory Compliance: Enabling courts, tribunals, financial regulatory or tax authorities, and government bodies to enforce our contract with you or to comply with their requirements.
- Trade Knowledge Base: Inclusion in our Trade Knowledge Base.
- Other Necessary Parties: Involving other relevant parties required to best serve you as our customer.
In all instances, we mandate that external organizations, excluding our subsidiaries, receiving your personal information adhere to strict confidentiality standards, respecting your right to privacy and aligning with data protection principles, in accordance with the commitment outlined in this policy.
What is the Legal Basis for Our Processing of Personal Information?
The legal foundation for processing your personal information is contingent upon the purpose for which we process it.
- Contractual Basis: We process your personal information when you engage in or have contracted to receive our services. This is essential for the initiation and fulfilment of our contractual obligations with you. Failure to provide the requested personal information may result in the inability to deliver some or all of the intended services.
- Legal and Regulatory Obligations: We may process your personal information to comply with legal and regulatory requirements, encompassing activities such as anti-money laundering, counter-terrorism, sanctions investigations, as well as addressing complaints and participating in investigations or litigation.
- Legitimate Interests: We have a legitimate interest in processing your personal information for the following purposes:
- Providing services, products, or information as agreed upon.
- Managing and maintaining communication to foster a positive relationship with you.
- Internal business functions, including business and disaster recovery, document retention/archiving, IT service continuity, and ensuring service quality.
- Corporate transactions.
- Marketing analytics for campaign optimization and web analytics to enhance our products and services.
- Keeping records current and understanding customer usage patterns.
- Developing products and services, business growth, and communicating our marketing strategy.
- Defining customer types for our offerings and maintaining website and platform consistency.
- Analysing portfolios to enhance the products and services provided to customers.
We are committed to assisting you in understanding the specific legal basis applicable to the processing, particularly regarding whether providing personal information is a statutory or contractual requirement, or a prerequisite for entering into a contract.
How Long Will We Keep It?
We securely maintain your personal information in both electronic and/or paper formats for the duration of your customer relationship with us and for a minimum of three years following the termination of this association. It's important to note that, in adherence to anti-money laundering and terrorist financing laws, specific personal details must be retained for a seven-year period.
- Name, Family Name, Paternal Name (if any)
- Home Address
- Age/Date of Birth
- Passport Information
- Photographs of documents establishing your identity
- Information regarding deposits to and withdrawals from your account, including currency and amounts
- Details of your trading activities
- Telephone number
- Email address
- History of communications with the customer service department (chats/emails/calls)
Furthermore, this information is stored to safeguard our legal claims within the legally permissible limitation period. Rest assured, the aforementioned personal information is encrypted and securely stored in our IT systems. Its usage is confined strictly to the purposes stated above, and it is retained for the mandated seven-year duration, after which it is promptly removed from our systems. Importantly, access to this personal information is restricted throughout the entire storage period.
What is a Cookie and Why Do We Use It?
A cookie is a small text file stored on your device by a website you visit. It enables the website to remember your actions and preferences (such as login, language, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.
GoldenLeap uses cookies to:
- Enhance and personalize your user experience.
- Remember your preferences and login details.
- Analyze how our website is used, helping us to make improvements.
- Ensure our website's security and privacy safeguards are robust.
Types of Cookies Used by GoldenLeap:
- Session Cookies: These are essential for the proper functioning of our website and are automatically deleted when you close your browser. They help secure your access and navigate through our site efficiently.
- Analytical Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us optimize our website and make it easier for you to navigate. They are retained for varying periods, depending on their purpose.
- Functional Cookies: These remember your preferences (like your language or region) and provide enhanced, more personal features. For example, they can be used to remember your login details, ensuring you don’t have to log in every time you visit.
- Third-party Cookies: We partner with third-party services that may set cookies on your device on our behalf when you visit our site. These cookies enable us to provide interactive content, share content on social media platforms, and analyze website traffic and performance.
You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas may be restricted.
Contact Us
If you have any questions or need more information about our cookie policy, feel free to contact our support team at reachus@thegoldenleap.com. We are here to ensure your trading experience is smooth, secure, and tailored to your needs.
How Can You Get More Help?
At GoldenLeap, we are committed to maintaining transparency and trust. If you have any questions or need assistance with our Privacy Policy, please don’t hesitate to reach out to us through our dedicated support channel:
Email: reachus@thegoldenleap.com
Your Privacy Rights Explained
Understanding your rights regarding your personal information is essential. Here is a detailed explanation of your rights as a valued client of GoldenLeap.
To exercise any of these rights, or if you have questions about your privacy rights, please contact us at reachus@thegoldenleap.com
Accessing Your Personal Information
When Can You Request Access?
You are entitled to:
- Verify whether we process your personal information.
- Access the personal information we hold about you.
To initiate a request, please contact us with the details, and we may require proof of your identity to process your request.
When Will Access Not Be Provided?
- If it pertains to another individual whose rights might be compromised.
- If the information is subject to legal privilege due to claims or legal proceedings.
Correcting Your Personal Information
How Can You Correct Your Personal Information?
If you believe your personal information is incorrect, you have the right to request a correction. We will review your claim and update our records if necessary.
If a disagreement arises, we will notify you and allow you to submit a written statement disputing our records.
Erasing Your Personal Information
When Can You Request Erasure?
- If the personal information is no longer necessary for the purposes for which it was collected.
- If you withdraw your consent and no other legal grounds for processing exist.
- If your personal information was unlawfully processed.
To request erasure, please contact us at reachus@thegoldenleap.com.
When Can Erasure Requests Be Refused?
- If retention is required for legal obligations or claims.
- If erasure would interfere with our services provided to you.
Restricting Processing of Your Personal Information
When Is Restriction Available?
- If you contest the accuracy of your personal information, processing will be restricted until verification.
- If you believe the processing is unlawful and you want to restrict its use instead of erasure.
To request a restriction, contact us at reachus@thegoldenleap.com.
Taking Your Personal Information with You - Data Portability
You have the right to request your personal information in a structured, machine-readable format to transfer it to another controller.
If you wish to exercise your right to data portability, please contact us at reachus@thegoldenleap.com.
Objecting to Processing of Your Personal Information
Circumstances Under Which You Can Object
You can object to processing on the grounds of legitimate interests or direct marketing. If you object to receiving direct marketing communications, we will remove you from our distribution lists.
To exercise your right to object, please contact us at reachus@thegoldenleap.com.
Legal Information
This privacy statement has been prepared based on provisions of multiple legislations, including Regulation (EU) 2016/679 (General Data Protection Regulation).
Key Definitions
Personal Information (or Data)
Personal Information refers to any data that, either on its own or when combined with other pieces of information, enables the identification of a natural person. This could be anything from a name, an identification number, location data, an online identifier, or factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
Usage Data
Usage Data is information that our application, website, or services utilized by us collect automatically. This includes, but is not limited to, details such as your device's Internet Protocol (IP) address, browser type, browser version, our website's pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When accessed through or used by our application and/or website, Usage Data may also track the sequence of pages you visit and the overall pattern of your usage.
- IP Addresses/Domains: The unique identifier assigned to your device, which can indicate your device's location and point of access to the Internet.
- URI Addresses (Uniform Resource Identifier): A string of characters used to identify a name or a resource on the Internet.
- Server Response Codes: Numerical codes provided by a server in response to a request, indicating the status of the request (e.g., success, error).
- Browser/OS Features: Information about the browser and operating system you are using, including version and language.
- Visit Details: Data on how you interact with our site or app, such as time spent on pages and the navigation path through our site or app.
These definitions are integral to understanding how GoldenLeap collects, uses, and manages your data, ensuring we maintain a transparent relationship with you, our valued user.
